You can apply for refund within 30 days since the date you received the goods. Detail rules as follows:
1. Full Refund
(a) Product quality issue
When the items you receive have quality problem, we will refund to you fully, including problem in the hardware, software or adapters.
(b) Wrong Item sent
If we a send wrong item to you, which is our responsibility to refund full item value and pay the shipping fee for you.
After sending it back to us, please provide tracking number for us to trace the returned package and we can handle your refund.
(c) Item out of stock
Sometimes product of your order is out of stock, we will send email to check if you want to exchange to another one or you are willing to wait for it or prefer to get a refund. If you want to cancel the order, we will issue a full refund for you.
If you order several items from us, we will fulfill the available products and refund the unavailable one in full.
(d) Item not received
Sometime, you might not receive the parcel you bought from us because of it gets lost in transit for the post office reason, we will issue full refund or replacement.
Usually, we will provide tracking number and tracking link timely. If you don’t get item for a long time, please contact us timely. We will confirm with the couriers and get back to you ASAP. If product gets lost during transportation, we will arrange replacement for you and bear the shipping cost by ourselves. Or a full refund if you don't need the item anymore.
Note:
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our resons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
2. Partial Refund
(a) Wrong shipping address cost item lost or return
Customer's invalid or wrong shipping address, wrong contact information cause carrier failed to deliver the parcel or deliver to a wrong address, refund can not be issued.
If the parcel can be returned to us, we can make partial refund after deducting the shipping cost.
(b) Customer refuse to pay custom duty cause a return / destroy
Sometimes, products shipped from Hong Kong warehouse and it needs customers to pay for the import duty in some of countries. We will contact you and confirm with you about this issue before shipment. Once you are agree to pay for import fee and the parcel was already shipped to you, but you change your mind and refuse to pay for the import duty and pick up the parcel. In this situation, it causes a return or destroy. We will not refund the shipping cost or the money of product for this case.
Return Shipping Address
Please note that you must contact us to explain the reason before returning the item. Otherwise, any issues that arise will be the responsibility of you, the buyer.
Following is the return shipping address, please keep products in brand-new condition and return with all included items in original packaging.
Note: After shipping, please send us the tracking number for us to apply for a refund/replace.(Please provide when the package is sent out. We need to report to the warehouse in advance, otherwise the package will be lost)
Consignee: Chen Gao, MX 88220（02） (Required Information)
Address: 101 Cottontail Ln
City: Somerset
State/Prov.: NJ
Country: United States of America
Zip Code: 08873
Tel: 201-904-5800
Email: meixin@meixinwarehouse.com
Mon-Fri: 8am-6pm Sat: Appointment only Sun: Closed
Refund Processing Time
Refunds made through credit cards or Klarna typically take 5–14 business days to be credited. The exact time depends on Klarna’s or the issuing bank’s processing speed.