Can I return my product?
- We accept return within 30 days from the receipt of your order to return goods you bought from us.
- Please email sales@auteldealer.com to contact us and we will provide you a return address or shipping label. And you need to ship the item back to the address we sent for a refund.
- Please do not ship items back without any request. Otherwise, we can not handle your return and it will be destroyed. Then the refund will be not issued.
Who pays for the shipping?
- If the item is being returned for a quality reason, like it is damaged, faulty and not working, or you receive a wrong item, please contact us and we will cover the cost of shipping. If possible, we would like to see pictures of the damage, video for not working.
- However, If you are not satisfied with the item you bought or change your mind, you can get a full refund or exchange it for another item you want. But the buyer needs to be responsible for the return shipping fee.
When should I send the product back?
- You should send it back within 30 days of your return request.
- Please put the product with all of its accessories back into its original box. Once package was picked up by post office, please get back to provide us the tracking number. (VERY IMPORTANT!)
How and when will I get my money back?
- Once we receive the products and our staff check all is fine, you will get a confirmation by email. Then your money will be paid back within one business day in the same way you made the purchase.
- As our staff need to handle tons of parcels, we recommend you can keep an eye on your return and remind us to check your case in time.
- If we are on holidays, please allow us process your refund as soon as we get back to work.
Exchanges
If you purchased the wrong model and would like to exchange it for a different one, please contact us at sales@auteldealer.com and let us know which model you'd like to exchange it for.
- If the new model is priced higher than your original order: We will inform you of the additional cost. Once you agree to the difference, we will send you an invoice for the payment. We recommend completing the payment as soon as possible so that we can prioritize shipping your new product once we receive your returned item.
- If the new model is priced lower than your original order: We will send you the return address. Once we receive the returned product, we will ship the new model to you immediately and process the refund for the price difference.
Important: This process may take 1-2 weeks to complete. If you are in a hurry, we recommend placing an another order for the required model right away. Once we receive the returned product, we will immediately process your refund for the difference.
How to cancel my order?
- Please contact us within 12 hours to cancel your order before it has been shipped.
- If your order has not been dispatched, we will cancel the order and make a refund.
- If the item is on its way to you, you have to follow our return policy and send it back to us then we make a refund.